Comprehensive and hands-on, Administration Essentials for New Admins is the core training that ensures your success with Salesforce. It’s a must for new administrators. We recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment. Who should take this course? Administration Essentials for New Admins is designed for:      New system administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications.      Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers. You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application. Prerequisites: The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at help.salesforce.com.      Getting Started: Navigating Salesforce      Getting Started: Using the Sales Cloud What you will learn: When you complete this course, you’ll be able to:      Customize your application, including page layouts, fields, tabs, and business processes.      Create a secure Salesforce environment.      Maintain and import clean data.      Create high-value reports and dashboards.      Set up workflow automation. 课程大纲： Getting Around the App         Understand the data model and navigation         Find answers in Help & Training Getting Your Organization Ready for Users         Set up the company profile         Configure the user interface         Set up activities and calendars         Configure search settings         Set up Chatter         Understand Salesforce1 settings Setting Up and Managing Users         Manage user profiles         Create and manage users         Troubleshoot user login issues         Understand SalesforceA capabilities         Set up Chatter Free and Chatter external users Security and Data Access  Restrict logins         Determine object access         Manage record access with the role hierarchy         Deal with record access exceptions         Manage field-level security Customization: Fields  Administer standard fields         Create new custom fields         Create selection fields: picklists and lookups         Create formula fields         Work with page layouts         Work with record types and business processes         Maintain data quality Managing Data  Import new records using import wizards         Update existing records with the data loader         Keep records up to date with Data.com and social accounts and contacts         Mass transfer records between users         Back up data with a weekly export         Mass delete records Reports and Dashboards  Run and modify reports         Create new reports with the report builder         Filter reports         Summarize report data with formulas and visual summaries         Print, export, and email reports         Build dashboards Automation  Manage email administration         Set up workflow rules         Automate leads and cases Managing the Support Process* * For virtual classroom attendees,this content is delivered as an online module.         Automate the support process         Understand the Service Cloud console         Enable collaboration in the Service Cloud         Analyze support data with reports and dashboards